Category: AI News

ChatGPT-4 recap all the new features announced OpenAI recently announced multiple new features for ChatGPT and other artificial intelligence tools during its recent developer conference. ChatGPT is an AI chatbot with advanced natural language processing (NLP) that allows you to have human-like conversations to complete various tasks. The generative AI tool can answer questions and assist you…

Zendesk vs Intercom: An Honest Comparison in 2024 The platform was created to provide a simple and effective way for businesses to manage customer support tickets. Over the years, Zendesk has expanded its offerings to include features such as live chat, knowledge base, and customer feedback. Intercom is an all-in-one business communications tool that offers…

Understanding Semantic Analysis Using Python - NLP This study has covered various aspects including the Natural Language Processing (NLP), Latent Semantic Analysis (LSA), Explicit Semantic Analysis (ESA), and Sentiment Analysis (SA) in different sections of this study. This study also highlights the weakness and the limitations of the study in the discussion (Sect. 4) and results (Sect. 5). Semantic…

The 17 best customer service software for 2024 Collaboration features allow multiple people to effectively work together on the incoming support volume, from frontline support folks to subject experts and business operations folks. Phone support and contact center software is a more modern approach to handling those phone-based interactions. Text-Em-All offers transparent pricing, and they…

Transforming customer support with AI: How Vercel decreased tickets by 31% AI affects customer service by allowing support teams to automate simple resolutions, address tickets more efficiently, and use machine learning to gain insights about customer issues. AI can be used in customer service to help streamline workflows for agents while improving experiences for the…